ADAJUSA (Construcciones PBR SL ) puts at your disposal a compilation of possible doubts that you may encounter when making a purchase. In addition, our Customer Service will be happy to assist you through the following link: Customer Service Form and we will respond to you in the shortest time possible, however before making a query, review the most frequently asked questions as you may find here solution to your doubts.

When will my order be shipped?

Once we have received payment confirmation in any of the valid methods on our website and carried out the appropriate security checks, we will proceed to ship your order according to the chosen method.

You can consult in our Payment Methods section, the different accepted methods.

If any of the items you have chosen cannot be shipped for any reason and we have received payment, we will offer you a similar alternative or refund the amount of the unavailable item.

Can I change the shipping information after I have placed the order?

Before shipping the order, changes can be made to the delivery address; If the order has already been shipped, it will be impossible to change it. You can simply contact Customer Service indicating the order reference that you received in the order confirmation email or on the invoice.

What happens if there is no one at the delivery address?

If you are not at home when your package has arrived, the courier will leave you a notice so that you can get in touch and agree on another delivery time or pick up the order at the courier office closest to your home.

Can I know the status of my order?

Once the order has been prepared for shipment and has left our warehouses, we will send you an email informing you of the package's departure, we will include a link with the courier service. From there you can track the shipment. Depending on the carrier chosen, it will also send you an SMS.

You can obtain the order tracking code by entering "MY ACCOUNT" or in your email because you will receive it once the order is shipped.

When will I recive my order?

All shipments we make are made through URGENT courier companies, with the delivery time in the Peninsula and Portugal for light material being 3-5 days and 5-7 days for heavy material, after confirmation of payment. For international shipments, the shipping time will be 5-7 days for any type of material. On some occasions, there may be a delay for reasons beyond our control.

When the order is placed, you can select the shipping method where the specific delivery time is indicated.

If payment is made before 1:30 p.m., we can process the order on the same day with the possibility of receiving it the next business day.

If you choose the 'Pick up in store' option, you can pick up the merchandise once you have received the email indicating that your order is ready to be picked up, within a maximum period of 2-3 days.

What countries do you ship to?

We ship to Spain (except Ceuta, Melilla and the Canary Islands) and Europe (Germany, Austria, Belgium, France, Italy and Portugal (except Madeira and Azores)). If you have any questions about whether we ship to your location, please contact us.

How can I locate my order?

At any time, you can view the shipping process by entering "MY ACCOUNT" and entering the details of your order.

If you have not received your order within 10 working days or more after making the payment, contact us as there is surely some problem with the shipment (please provide us with your name, email, order reference and number phone number) and we will resolve the incident as soon as possible.

If you have any questions about the status of your order, please contact our Customer Service using the following link: Customer Service Form. Our Customer Service will be happy to help you.

How can I find out the shipping cost?

Shipping costs will be added to the amount of the selected items. Shipping costs will be calculated according to the destination of the package that must be sent and the physical weight or volume of the package. In many cases, shipping costs are not greatly increased when adding more than one item to the shopping cart. For shipments to the Spanish Peninsula with an order amount greater than €175 plus IVA for Spain, and for the Balearic Islands an order amount greater than €300 plus IVA , the shipping cost will be FREE. (See General Contract Conditions).

How will my package be shipped?

Before finalizing the order you can select several options that we recommend:

EXPRESS POST OFFICE (Spain and Portugal)

GLS (All Europe)

Industrial Transport Agencies (CBL, Transaher, Transnatur) ** These agencies do not have a tracking number and the order must be tracked through our Customer Service

Any shipping method selected cannot be changed. ADAJUSA reserves the right to change the carrier if the service requires it with the sole reason of expediting shipments.

What happens if I am not at home when my package has arrived?

In the event that you are not at the indicated delivery address, our carrier will reiterate the delivery up to two times, they will leave you a notice to coordinate the delivery, the courier cannot leave the package to someone else in your care or somewhere Sure, in the event that no one can receive the package at the indicated address, please tell us the work address or that of a neighbor/relative or business attached to yours.

What happens when my order cannot be delivered?

We may have the package returned to our warehouses; In this case, we will contact you to find out if you want to receive it at another address or proceed with the return.

For what reasons can my package be returned?

There are several common reasons:

  • The address is incorrect
  • No one has been able to pick up the package during the 1 week period
  • The package has been rejected by the customer

Can the delivery address be different from the billing address?

It is possible to send a package to an address other than the billing address.

All data required during the purchase process must be completed with the recipient's data.

Is it possible to cancel an order when it has already been shipped?

Once the order has been dispatched there is no possibility of canceling it, our transport companies collect the merchandise every day at 5:00 p.m. (Spanish time). If you want to cancel an order before it has been shipped, we will refund your money including shipping costs.

We ask that you contact us on the same day you placed the order, in case you wish to cancel the order.

Do you ship to PO Boxes, Military areas, Hotels and Freight Forwarders?

We are very sorry that we cannot ship to this type of facility since our transportation only accepts a physical address and a telephone number to contact the recipient. A signature will be required at the time of delivery. All orders going to Freight Forwarders will be cancelled.

What happens if there is an item in my order that is not available in stock?

At the time of placing the order, in the product sheet, we tell you if the item is available for immediate shipping or if it has an approximate availability date. Once all the available products are in our warehouse we will send the complete order.

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