ADAJUSA (Construcciones PBR S.L.) offers you a compilation of possible doubts that you may encounter when making a purchase. In addition our Customer Service will be happy to assist you through the following link: Customer Service Form and we will answer you as soon as possible, however before making a query, check the frequently asked questions as you may find here the solution to your doubts.
when will my order be shipped?
Once we have received the confirmation of payment in any of the valid means on our website and after the appropriate security checks, we will proceed to ship your order according to the chosen method.
You can check in our Payment Methods section, the different methods accepted.
If any of the items you have chosen cannot be shipped for any reason and we have received the payment, we will offer you a similar alternative or we will refund the amount of the unavailable item.
can I change my shipping information after I have placed my order?
You can change the delivery address before the order is shipped; if the order has already been shipped it will be impossible to change it. You can simply contact contact with Customer Service indicating the order reference you received in the order confirmation email or on the invoice.
what happens if there is no one at the delivery address?
If you are not at home when your package has arrived, the courier will leave you a notice to contact contact and arrange another delivery time or pick up the order at the courier office closest to your home.
can I know the status of my order?
Once the order has been prepared for shipment and has left our warehouse we will send you an email informing you of the departure of the package, we will include a link to the courier service. From there you will be able to track the shipment. Depending on the chosen carrier will send you an SMS as well.
You can get the tracking code of the order by logging into "MY ACCOUNT" or in your email because you will receive it once the order is shipped.
when will I receive my order?
All the shipments we make are made by URGENT courier companies being the delivery time in Peninsula and Portugal for light material 3-5 days and 5-7 days for heavy material, after the payment confirmation. For international shipments, the delivery time will be 5-7 days for any type of material. Occasionally, there may be some delay for reasons beyond our control.
When the order is placed, you will be able to select the shipping method where the specific delivery time is indicated.
If payment is made before 13:30h, we will be able to process the order on the same day with the possibility of receiving it the next working day.
If you choose the 'Pick up in store' option, you will be able to pick up the goods once you have received the email indicating that your order is ready to be picked up, within a maximum of 2-3 days.
what countries do you ship to?
We ship to Spain (except Ceuta, Melilla and Canary Islands) and Europe (Germany, Austria, Belgium, France, Italy, Netherlands and Portugal (except Madeira and Azores)). If you have any questions about whether we ship to your location, please contact us at contact.
how can I track my order?
At any time, you can view the shipping process by going to "MY ACCOUNT" in your order details.
If within 10 working days or more after you have made the payment you have not received your order, please contact us as there is probably an incident in the shipment (please provide us with your name, email, order reference and phone number) and we will resolve the incident as soon as possible.
If you have any questions about the status of your order, please contact our Customer Service using the following link: Customer Service Form. Our Customer Service will be happy to help you.
how do I know the shipping cost?
Shipping costs will be added to the amount of the selected items. Shipping costs will be calculated according to the destination of the package to be shipped and the physical weight or volume of the package. In many cases, shipping costs are not greatly increased when adding more than one item to the shopping cart. For shipments to the peninsula (Spain and Portugal) with an order amount higher than 175 € plus I.V.A. for Spain and Portugal, and for Balearic Islands with an order amount higher than 300 € plus I.V.A. the shipping cost will be FREE (See General Conditions of Contract).
how will my package be sent?
Before finalizing the order you will be able to select several options that we recommend you:
CORREOS EXPRESS (Spain and Portugal)
GLS (All Europe)
Any shipping method selected cannot be changed. ADAJUSA reserves the right to change the carrier if the service requires it for the sole purpose of expediting shipments.
what happens if I am not at home when my package arrives?
In the event that you are not at the delivery address indicated, our carrier will repeat the delivery up to two times, they will leave a notice to coordinate delivery, the courier can not leave the package to someone else in your care or in a safe place, in the event that no one can receive the package to the address indicated, please tell us the address of work or a neighbor / family or business next to yours.
what happens when my order is undeliverable?
It is possible that we may have the package returned to our warehouse; in this case, we will contact you at contact to find out if you wish to receive it at another address or proceed with the return.
for what reasons can my package be returned?
There are several common reasons:
- The address is incorrect
- No one has been able to pick up the package during the 1 week period
- The package has been refused by the customer
can the delivery address be different from the billing address?
It is possible to send a package to an address other than the billing address.
All the data required during the purchase process must be filled in with the recipient's data.
is it possible to cancel an order once it has been shipped?
Once the order has been shipped there is no possibility to cancel it, our transport companies pick up the goods every day at 17:00h (Spanish time). If you want to cancel an order before it has been shipped we will refund the money including shipping costs.
We ask you to contact us at contact the same day you have placed the order, in case you wish to cancel the order.
do you ship to P.O. Boxes, Military areas and hotels?
We are sorry we cannot ship to these types of facilities as our transport only accepts a physical address and a telephone number to contact the recipient. A signature will be required at the time of delivery.
what happens if there is an item in my order that is not available in stock?
At the time of placing the order, in the product sheet, we indicate if the item is available for immediate shipment or if it has an approximate date of availability. Once all the available products are in our warehouse we will send the complete order.